What is Happy Hour and why is it important to our company culture?

Getting stamped to claim free food and booze.

According to a study, 79% of people who quit their jobs cite ‘lack of appreciation’ as their reason for leaving. This claim backs up our quarterly Employee Net Promoter Score (eNPS) surveys at TaskUs when we asked teammates about their reasons to leave the company and their top five (5) most common answers were: (a) unmanageable workload; (b) undefined metrics and goals; (c) incompetent salary and benefits, (d) lack of opportunities to grow, and; (e) change in the workplace culture.

This is where the idea of Happy Hour comes in.

The history of Happy Hour at TaskUs

Some lovely Mexican treat for everyone.

TaskUs started hosting Happy Hour in 2014 where we allow our colleagues to down a bottle or two of booze, serve some healthy snacks and encourage everyone to bring their ridiculously good self to work. A little caveat that TaskUs has other rewards schemes, such as the group-based and individual-based referral promos, and LizardBear Club for our top performers, but the goal for these Happy Hours is to extend gratitude to everyone who has been consistently performing and to recognise people who have significantly contributed to the development of their team and helped the company reach its goals for a particular timeline.

TaskUs’ 11th year x Fort Excellence’s 1st year

Last Friday, we celebrated two anniversaries at our office in Bulacan. We celebrated TaskUs’ 11th year and the 1st year anniversary of Fort Excellence, our Bulacan site’s moniker. It’s my first time attending Happy Hour in the office this year and I was able to witness and capture on photos how talented our teammates are!

With the help of our HR team and operations leaders, we commended those who joined and represented Fort Excellence at the LizardBear Cup, TaskUs’ annual sports fest, last month. Everyone who participated was recognised and applauded by the team, whether they made a podium finish or not. They all got exclusive TaskUs merchandises and the winners received more.

Special thanks to our lovely hosts that day, Barbie and Daisy, for making sure everyone’s engaged and welcomed throughout the program! We look forward to many more Happy Hours with you. Thanks for sharing your time and hosting skills!

Some more photos from the event…

Why Happy Hour?

The good thing about hiring outstanding people is we could always expect high performance from them. In order for colleagues to stay engaged at work, the business should help colleagues unlock their true potential and never see them as dispensable resources of the company, and this is where I’m proud of TaskUs.

I like how Jaspar Weir, the President and Co-Founder of TaskUs, explained our greatest commitment on this article. By promoting a good employee experience journey, we uphold the People-First culture of TaskUs. Hence, we are rewarded by over-the-top performance from our colleagues and we are confident that our clients are in good hands. By creating a culture of collaboration, we are encouraged to treat everyone with respect and to listen to crazy but amazing ideas which will help us disrupt our current processes and discover new ways to do things.

We do not see the ideas of working hard and having fun as mutually exclusive from each other. Through Happy Hour – a simple, cost-efficient and engaging way of recognising people – we’re able to keep our employee satisfaction high, our attendance have drastically improved and voluntary attrition has went down. In turn, more teammates are producing more quality outputs through increased productivity at work.

There is no hidden formula and no perfect way to do employee engagement. The thing that sets TaskUs apart from the competition is how our team was able to realise what works best for the business and how the leaders pushed the limits and boundaries for us to remain a ridiculously good place to work at.

#RiGEEKulouslyGood Year End Party: a glimmer of hope

Here are Bryce and Jaspar together with our TaskUs scholars. Photo grabbed from Nadine Kristine’s Facebook.

Indeed, that #RiGEEKulouslyGood Year End Party was something worth remembering! Everyone was pumped and hyped, especially when DJ Tom Taus came late that night and rocked the hell out of the SMX Convention Center. What moved me wasn’t really the fun and excitement from all the crazy activities that happened. I was touched when I saw how our Executives were so close to the TaskUs Scholars.

TaskUs Scholars after their performance. Photo grabbed from Nadine Kristine’s Facebook.

TaskUs Scholars after their performance. Photo grabbed from Nadine Kristine’s Facebook.

I remember when mum was still working, I didn’t really mind her boss and her co-workers with whatever they’re doing in the office. All I knew that time was that Tita Cris, her boss, and all of her colleagues were generous enough to give us gifts and prepare something to their kids every Christmas. It was something they’ve done yearly, which made me look forward to every Christmas all because of their generous efforts. I didn’t really appreciate it in a bigger level but was grateful with all the gifts and thoughts they’re sending us to always strive to excel at school and be the best in life.
Last night, I witnessed a glimmer of hope and realized that what I felt every Christmas many moons ago was the very same thing I felt when I watched the TaskUs Scholars perform on stage and felt how close they were with Jaspar, our cool President, and Bryce, our sleek CEO.

Our cute angels from last night’s party. Thank you for a nice performance! Photo grabbed from Ka San Andres.

Now that I’m wiser and older, I get to see first hand how these little things will impact a child’s life. To these kids, this may mean nothing, but when they grow they’ll eventually realize that it wasn’t just a scholarship that we’re giving at TaskUs.

We are giving hope.

The hope that we give does not end from financially supporting our future’s hope. We are instilling the value of exercising our emotional intelligence so we can give more by doing less. I don’t personally know anyone from there aside from Cath’s and Jean’s children, but seeing them up stage, trying their best to give back to TaskUs by performing some Christmas carol is something I’d like to highlight from last night.

A little something from Carmela, our VP of Recruitment, to one of our co-workers son. Congratulations, Cath! We are PROUD of you and your family! Photo grabbed from Kitty Parco Allanigue’s Facebook.

A little something from Carmela, our VP of Recruitment, to one of our co-workers son. Congratulations, Cath! We are PROUD of you and your family! Photo grabbed from Kitty Parco Allanigue’s Facebook.

We are making a difference. It wasn’t something that most of us would actually remember from last night, but I am sure that we are changing someone’s life by providing these opportunities to give back to our community. I really hope that next year we’ll be able to increase the number of scholars from 113 this 2016.

Let’s continue to #BeBetter and be #RidiculouslyGood. 2017 is knocking in, I can’t wait to see what’s in store for everyone! ✨

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I deserve nothing (but the best!)

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Poolside at Bakasyunan Resort in Tanay, Rizal.

People say, we can always choose anything and that we are all entitled to options; we can choose to pursue what we want to do and forget those things which make life harder than it is already. As you go along in life, you’ll realize that there will come a time when you cannot choose anything. There are things which does not go along our way, and that’s just fine.

When I started with my new work months back and moved to a placed where I don’t speak the language and didn’t know anyone at all, I didn’t choose the people I work with. I didn’t know who they were. I didn’t know where they were from and what were their aspirations in life. I didn’t choose the place that I’ll be working with. I didn’t choose anything except to bring my presence onsite. What sets this group apart from the rest that I worked with is the fact that we didn’t choose to have one goal professionally. We didn’t decide to work together and discover great talents around the area and get them join our #RidiculouslyGood office. It just happened.

Things happen for a reason, and we sometimes don’t know what that reason is.

I didn’t choose to be with them not because I didn’t have any choice at all. I chose to stay and nurture what limited resources we had that time. We accidentally built a strong foundation―something so strong that it transcends from being mere colleagues to being friends even outside of the office. Who we are right now is a result of who we didn’t choose to be. We let time work in our favour and we allowed ourselves to be molded. No, we aren’t robots because we have EQ. We just didn’t force anything, and so everything fell to its rightful places. We didn’t have a choice but to wait while letting things happen with the limited time, pool, and resources that we had.

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Photo op with Rob, our Country Manager. I just wonder, what is he looking at up there? LOL!

I firmly believe that when you don’t have a choice in life, just work with what you have right now. You cannot simply look for something which you do not have. You cannot give anything you don’t have to anyone. This was evident back when our site was still starting.

It hit me hard because during the last part of our Team Building, Yancy, our site’s Recruitment Manager, cried right in front of everyone. He cried not because he was sad but because he was so grateful of such amazing people that he has (that includes me yay!) From putting up with his quirky, perky personality, to beating and meeting the ramp even though it was raised last minute by the clients, he thanked us and he said he couldn’t have done that without us contributing towards the goal.

Did he choose to have limited resources onsite? Did he choose to leave the challenge and take two steps back? Did he say it would be an easy path? Did he choose to do things all by himself?

No.

He didn’t choose anything but to build a strong team (#PampangaStrong) and work their way up. We had many moments, thankfully those were winning moments, when the team showcased its capacity and points of improvements. We are like WIP (work in progress) inside a laboratory, ready to get experimented with but does not fear innovation. These challenges do not come our way to destroy us. These challenges help us develop our identity. We are defined by our struggles, wins, gains, and losses.

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“The only thing worse than being blind is having sight and no vision.”

I believe one of the most important learning I’ve got from this weekend’s Sourcing and Recruitment Team Building is to keep accepting challenge. You can never claim victory if you didn’t work hard to achieve that win. What Yancy and our experience onsite taught me is that these challenges and shortcomings only make us better. If we fail, then we just have to get back and up and start over again. We cannot fear failures. Instead, failures should fear us and our capabilities when we work strongly as one team.

We are born warriors, ready to survive and thrive in this life. We are capable of doing things creatively. If we could just continuously dream and let the flame inside us alive and burning, then there’s nothing to worry about. Just like what Carmela would say, as long as nobody died then we can still fix anything. At the end of the day, all of our hard works and efforts will not be put to waste. Why? This is because we all deserve nothing but the best in life out there! +++++